3:38 PM FORMAL LETTER WRITING | ||||||||||||||||||||||||||||
The structure of formal letter:
Letter of Complaint. Structure: 1. Introduction (reason for writing/ exact details) 2. Development (details of problem) 3. Conclusion (What you expect from the company) Use the frame below to jot down all the points you want to include in your letter
Useful expressions:
Samples: 5 High View Newborough NB1 3RS 22 August 2007
Dear Mr Black Holiday Reference Number: CT2118M Following our telephone conversation earlier today, I
am writing to give details of my dissatisfaction with my holiday at the New Hotel, Los
Christianos, Tenerife (10 to 18 August 2005) that I booked with your company for myself and
my family. My central complaint is that the hotel fell far short
of the description in the brochure. We had booked two double en-suite rooms (numbers 213 and
214); although said to be four-star accommodation, the bedrooms were very cramped and the
furnishings worn and dirty. In addition to this, the toilet was blocked in room 214
and the shower wasn’t working in room 213. The hotel’s grounds, described in the brochure as
‘pleasant, tranquil, and spacious’ were in fact bordered on two sides by a very busy main
road, while the swimming pool was closed the entire week for repairs. When we spoke to your representative (Tracey Mills),
she promised to try to get the shower and toilet fixed but this took an unacceptably long
time to happen – 3 days from when we first complained. I asked her to fill out a holiday report
form detailing these issues and enclose a copy for your information, together with photos of the
bedrooms and the hotel grounds. As stated in my telephone call, I feel that we are due
a full refund for this holiday as it failed to meet the description in the brochure, together with
compensation to make up for the fact our holiday was ruined. I look forward to hearing from you
within the next fortnight. Yours
sincerely Maria
Johnson Tasks: - Write a complaint to the manager of the restaurant explaining that you were dissatisfied with the dishes served and the work of thr waiters - Write a complaint to the manager of the retail electronics shop explaining that the radiator you have bought is not up to standard and is leaking. | ||||||||||||||||||||||||||||
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